Overview
Customer Service Agent (English Account) Jobs in Cairo, Cairo, Egypt at Waffarha
Title: Customer Service Agent (English Account)
Company: Waffarha
Location: Cairo, Cairo, Egypt
Responsabilities
- Respond promptly and professionally to customer inquiries via chat, ensuring a positive and helpful experience.
- Resolve customer issues and complaints efficiently, escalating complex cases to the appropriate departments when necessary.
- Maintain up-to-date knowledge of Waffarha.com’s products, services, deals, and promotions to provide accurate information.
- Document customer interactions and feedback accurately in the system for future reference and quality assurance.
- Collaborate with team members and other departments to ensure seamless customer support and issue resolution.
- Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction scores.
- Identify recurring customer issues and suggest process improvements to enhance service quality.
- Adhere to company policies, procedures, and confidentiality standards at all times.
- Participate in ongoing training sessions to stay updated on best practices and new features.
- Assist in onboarding and mentoring new team members as needed.
Requirements
- Bachelor's degree in any relevant field
- Minimum 1 Year of Call Center experience.
- Very Good English Language (B2)
- Very good PC skills (Microsoft Office: Word, Excel & Power Point).
- Age: 23 to 27
- Ability to multi-task, priorities & manage time effectively.
- Strong phone and verbal communication skills.
- Customer focus and adaptability to different situations.
- Ability to work under pressure & meet deadlines.
