Overview
Customer Service Analyst Jobs in Dallas, TX at Coforge
Title: Customer Service Analyst
Company: Coforge
Location: Dallas, TX
Job Role – Customer Service Analyst
Location – Onsite (Dallas,TX)
Pay Rate – $17/hr + benefits
Shift Timing – Monday to Friday, 8:00 AM to 5:00 PM EST
We at Coforge are urgently seeking a Customer Service Analyst with below skillset
- Proficient in Microsoft Outlook
- Proficient in Microsoft Excel and PowerPoint
- Typing speed of at least 50 WPM
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Minimum of 2 years of file exchange or related experience
- Customer-focused with a team-oriented attitude
- Ability to work independently with minimal supervision
Key Responsibilities
- Create and maintain tracking tickets
- Assist clients with inquiries and service requests
- Maintain active communication with internal and external stakeholders
- Develop and maintain working knowledge of company processes
- Contact taxing jurisdictions to request and verify information
- Research and resolve discrepancies
- Communicate project delays and status updates promptly
- Document and maintain processing procedures
- Process claims accurately and efficiently
- Handle manual bill requests, including envelope stuffing and document mailing
- Work effectively in a fast-paced environment while maintaining accuracy
- Maintain excellent attendance and reliability
