Overview
Customer Service and Retention Specialist Jobs in Los Angeles, CA at Micro Quality Calibration, Inc.
Title: Customer Service and Retention Specialist
Company: Micro Quality Calibration, Inc.
Location: Los Angeles, CA
Job Title: Customer Service & Account Retention Specialist
Location: Chatsworth, In-person
Job Type: Full-time, Monday-Friday 8am- 5pm
Pay rate: $25- 35/ hour (DOE)
Company Overview:
At Micro Quality Calibration (MQC), we are a trusted leader in precision calibration services, known for delivering high-quality results and exceptional customer service. We’ve built long-standing partnerships across industries including aerospace, defense, and medical by maintaining rigorous standards and a commitment to excellence. As a growing, team-oriented company, we invest in our people and provide opportunities for development and advancement from our modern Chatsworth facility.
Position Overview:
We are seeking a Customer Service & Account Retention Specialist to serve as the primary point of contact for customers while supporting account growth and retention initiatives. This role is critical to ensuring a seamless customer experience, strengthening client relationships, and identifying opportunities to support both new and existing accounts.
Responsibilities:
- Serve as the primary contact for customers via phone and email, providing timely and professional communication
- Address inquiries related to services, pricing, documentation, and order status while ensuring a high level of customer satisfaction
- Prepare, issue, and follow up on customer quotations in accordance with company procedures
- Review and process customer purchase orders for accuracy and alignment with quoted services
- Coordinate customer requests, including scheduling, documentation, shipping, and service needs
- Build and maintain strong relationships with new and existing customers to support long-term retention
- Proactively follow up with clients to ensure satisfaction, resolve concerns, and identify service needs
- Assist in onboarding new accounts, ensuring a smooth transition and clear understanding of services
- Identify opportunities to upsell or cross-sell services based on customer needs
- Monitor customer activity and escalate potential at-risk accounts to support retention efforts
- Maintain accurate records of customer interactions, order details, and service history in internal/CRM systems
- Support data entry, invoicing research, filing, and general administrative tasks as needed
- Collaborate with laboratory, sales, and operations teams to ensure efficient workflows and support account growth initiatives
Requirements and Skills:
- 3-5 years of customer service, account management, or administrative experience preferred
- High school diploma or equivalent required
- Proficiency in Microsoft Office (Word, Excel, Outlook) and typing 40+ WPM
- Strong attention to detail, communication, problem-solving, and critical-thinking skills
- Excellent organizational and time-management abilities with strong multitasking skills
- Ability to work independently and collaboratively in a team environment
- Experience with CRM systems or account management tools is a plus
- U.S. citizen or permanent resident status required
Benefits: MQC offers comprehensive benefits including
- Benefits: Medical, dental, vision, life insurance; 401(k) w/ 4% match; paid vacation.
- Incentives & Recognition: Referral bonuses, birthday perks, team appreciation
- Workplace Culture: Daily coffee, Friday donuts, monthly lunches, holiday events, team outings.
We are an Equal Opportunity Employer
MQC is an Equal Opportunity and Affirmative Action Employer.
