Overview
Customer Service Assistant Jobs in Singapore, Singapore at Expertise Technologies Pte Ltd
Title: Customer Service Assistant
Company: Expertise Technologies Pte Ltd
Location: Singapore, Singapore
Join our team in a dynamic outsourced project role. We are seeking service-oriented and detail-oriented individuals to support customer service and administrative operations to ensure smooth coordination of appointments, registrations, and ceremony-related activities.
Key Responsibilities
- Support stakeholders in queue management and administrative matters to ensure the smooth conduct of ceremonies.
- Assist with verification of documents and declarations based on provided guidelines and checklists.
- Direct guests upon completion of their appointments to facilitate incoming visitors and ensure smooth operations.
- Maintain a professional and customer-friendly environment at all times.
- Ensure supporting documents and submitted information are complete and accurate.
- Support the preparation, printing, and issuance of ceremonial or registration documents using self-service systems or kiosks.
- Perform daily setup and closing of service counters, kiosks, and operational areas.
- Prepare simple reports, statistics, and administrative records as required.
- Monitor the usage of self-service kiosks and provide basic troubleshooting support to the guests.
- Undertake other administrative and operational duties as assigned.
Requirements
- Minimum ITE qualification or equivalent and above.
- At least 1 year of relevant experience in customer service.
- Good interpersonal and communication skills
- Presentable, reliable, and customer-focused attitude
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Proficiency in both spoken and written English and Mandarin.
- Able to work independently with minimal supervision
Working Place
Singapore 039802
Job Type: Full-time, Contract
Contract Period: 24 months
Working Time
Monday to Saturday: 8 am – 5:30 pm
Work Location: In person
