Overview
Customer Service Assistant Jobs in Western Province, Sri Lanka at Talent Studio
Title: Customer Service Assistant
Company: Talent Studio
Location: Western Province, Sri Lanka
Customer Service Assistant
Role Overview
A growing real estate and property services company is seeking a confident, customer-oriented Customer Service Assistant to handle client inquiries, support sales conversions, and provide exceptional customer service across multiple communication channels.
Key Responsibilities
- Promote and market company property services to prospective and existing clients
- Respond promptly and professionally to customer inquiries via phone, email, social media, and other communication platforms
- Convert customer inquiries into successful sales opportunities and support business growth
- Maintain accurate records of customer interactions, leads, follow-ups, and sales activities
- Provide clear and accurate information regarding company services and available property listings
- Handle customer concerns and resolve issues efficiently to ensure a high level of customer satisfaction
- Coordinate with internal teams to ensure smooth service delivery and client support
- Achieve assigned sales targets and customer service KPIs
Requirements
- School leavers and enthusiastic entry-level candidates are encouraged to apply
- Previous experience in sales, customer service, hospitality, reservations, or a related field will be an added advantage, but is not mandatory
- Excellent communication and interpersonal skills (English and Sinhala/Tamil proficiency preferred)
- Strong negotiation, persuasion, and relationship-building skills
- Ability to work independently and manage multiple tasks effectively
- Basic computer literacy including MS Office, email handling, and social media platforms
- Positive attitude with a strong customer-first mindset
- Professional appearance and willingness to learn and grow within the organization
Preferred Qualifications
- Experience in real estate, hotel reservations, customer support, or sales operations
- Ability to confidently engage with customers from diverse backgrounds
- Basic knowledge of digital marketing, social media platforms, and online customer engagement tools
- Familiarity with property-related services and client coordination will be an added advantage
If interested, please share your resume via [email protected].
