Overview
Customer Service Assistant Jobs in Irvine, CA at 24 Seven Talent
Title: Customer Service Assistant
Company: 24 Seven Talent
Location: Irvine, CA
Our client is seeking a proactive and customer-focused Customer Service Assistant to support both wholesale and e-commerce operations for a growing women’s brand. This individual will play a key role in delivering exceptional service to both retail partners and direct-to-consumer customers while supporting daily order management and cross-functional operations.
The ideal candidate brings strong organizational skills, a solutions-oriented mindset, and prior experience supporting both wholesale accounts and e-commerce customer service within an apparel, fashion, or consumer goods environment. This person thrives in a fast-paced setting, communicates effectively, and enjoys building positive customer relationships.
Key Responsibilities
- Provide day-to-day customer support for both wholesale accounts and direct-to-consumer (DTC/e-commerce) customers
- Manage and respond to customer inquiries regarding orders, shipping, returns, product information, inventory availability, and account support
- Support wholesale order entry, order tracking, and communication with retail partners and sales representatives
- Assist in managing retailer portals, purchase orders, shipping updates, and account-related inquiries
- Process e-commerce orders, returns, exchanges, and customer issue resolution in a timely and professional manner
- Partner cross-functionally with Operations, Sales, E-Commerce, Warehouse, and Finance teams to ensure seamless customer experience
- Maintain accurate customer records and order details within internal systems
- Escalate customer concerns appropriately while helping identify proactive solutions to improve service and efficiency
- Support seasonal business needs and additional administrative projects as required
Qualifications
- 2+ years of customer service experience, preferably within apparel, fashion, lifestyle, or consumer products
- Experience supporting both wholesale and e-commerce customer service channels required
- Familiarity with retailer portals, purchase orders, order management, and DTC customer support preferred
- Experience with platforms such as Shopify, ERP systems, Zendesk, Gorgias, NetSuite, EDI, or similar tools preferred
- Strong organizational skills with high attention to detail and ability to manage multiple priorities
- Excellent written and verbal communication skills with a professional, customer-first approach
- Positive attitude, strong problem-solving skills, and ability to thrive in a collaborative, fast-paced environment
- Proficiency in Microsoft Office, particularly Excel, preferred
This is an exciting opportunity for someone who enjoys building strong relationships, solving problems, and contributing to an exceptional customer experience within a growing lifestyle brand.
