Overview
Customer Service Associate #1000946 Jobs in Dallas, NC at Dexian
Role: Customer Service Associate
Employment Type: Full-Time
Location: Dallas, North Carolina
Work Model: 100% onsite
Duration: Permanent
Job Description:
- Work with the Customer Service team in the Client’s-orders inbox.
- Entering all customer orders received daily.
- Answering and assisting customers with questions or concerns.
- Working with Account Management team to ensure pricing is correct on orders.
- Maintain Customer Master Data in the ERP system.
- Entering customer complaints in the Betty Blocks system.
- Working with correct departments to ensure customer complaints are handled in proper manner and timeframe.
- Assisting in training potential new hires for departments.
- Working with warehouse team if customer shipment issues arise.
- Confirm product availability before entering orders. Work closely with Supply Chain for items that are not in stock for immediate shipment and advise customer or account manager availability date.
- Working with Supply Chain to ensure all orders are properly reserved for shipping.
- Invoicing and closing out orders.
- Sending documents to customers and working with proper departments if customer service team does not have access to the documents.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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Pay: $50,000.00 – $55,000.00 per year
Work Location: In person
Title: Customer Service Associate #1000946
Company: Dexian
Location: Dallas, NC
Category:
