Overview
Customer Service Associate Jobs in Auckland, Auckland, New Zealand at UPS
Title: Customer Service Associate
Company: UPS
Location: Auckland, Auckland, New Zealand
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Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai — những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
Title
Mô tả công việc:
Customer Service Associate
Department
Operations
Company Overview
MNX, a UPS company, is a leader in time and mission critical logistics and supply chain services. Whether it is a medical device, a radioactive cancer therapy, the engine of an airplane, a high-speed network router, a hard drive encrypted with a summer movie release or a liver donated for transplant, the most time sensitive shipments in the world are entrusted to MNX.
Job Overview
Customer Service Associates are responsible for booking expedited domestic and international shipments for national customers. They provide quality shipping solutions and ensure professional customer service by liaising with key parties, including third-party suppliers and other company offices.
Key Responsibilities
- Answer phone calls promptly and professionally to meet clients' shipping needs.
- Support the Account Manager and Customer Service Team in managing escalations and liaising between clients, vendors/partners, and the company.
- Input, monitor, and process shipments using MNX’s system, ensuring compliance with Standard Operating Procedures (SOPs) and special instructions for pick-up and delivery.
- Notify relevant parties of any changes in shipment statuses and pre-alert service partners of special service requests.
- Advise customers of delays and quote accurate charges for services.
- Ensure that each shipment generates the maximum contribution to the company by meeting the required service levels at the lowest possible cost.
- Review working processes with carriers and transport companies to ensure best practices and competitive fees.
- Assist the sales team with domestic and ad hoc quotations and client/product knowledge.
- Respond to domestic bill queries from customers in a timely manner.
- Assist co-workers and ensure all incomplete work is followed up before the end of the shift.
- Create and update customer reports as required for presentation.
- Extract and clean up raw data from all systems.
- Oversee RDRs and POD entries to ensure timely data submission.
- Ensure all zero ratings are completed for all customers.
Skills And Experience
- Proven experience in a customer support role or similar position
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- A positive attitude and a passion for helping others
This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. It is, instead, a description of the essential elements of the position that are needed for recruitment, placement, orientation, training, competency and performance management, classification, compensation determination and other Human Resource actions.
Loại Nhân Viên
Lâu dài
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.
