Overview
Customer Service Associate Representative Jobs in Bloomfield, CT at The Cigna Group
Title: Customer Service Associate Representative
Company: The Cigna Group
Location: Bloomfield, CT
Duties
100% remote
Need a hard-wired internet set up with at least 5 mbps of upload speed and 10 mbps download speed
Must be able to work any shift between 8am-8pm EST Monday-Friday
Duties
Representative will work directly with the members. They are responsible for building rapport and educating members on their available options, including but not limited to, facility or screening options, preventative screening services available to them, or other alternative treatment options. The intent is to assist the member in selecting the option that best pertaining to them. Daily duties include:
- conducting research on each case, reaching out to the physician's office, making out bound calls to our members, and fielding incoming calls from members
- track and communicate system errors in an expediential and thorough manner
- Self-report metrics successfully and regularly
- Take requests for care management from patients, physician offices or imaging centers
- Research issues regarding the certification process and forward to the appropriate parties.
- Delivers basic technical, administrative, or operative Customer Service tasks.
- Performs simple data entry, sorts requests, and maintains files.
- Understands simple instructions and procedures.
- Performs Customer Service duties under direct instruction and close supervision.
- Work is allocated on a day-to-day or task-by-task basis with clear instructions.
- Entry point into professional roles.
Delivers basic technical, administrative, or operative Customer Service tasks. Performs simple data entry, sorts requests, and maintains files. Understands simple instructions and procedures. Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles.
For our Consumer Engagement Preventive care program, these representatives duties include reaching out to members for various health plans to inform them of their eligible cancer screenings/wellness visits, while also scheduling their appointments. The function of this program is to speak with our members to inform them of their yearly mammogram, yearly cervical cancer screening, Colonoscopy and/or annual wellness visit. The representative will schedule their appointments and confirm the procedure was performed. Agents will be making outbound calls through an automated dialer, manual outbound calls as well as receiving inbound calls from the member.
Skills
Connect with an average of 50-80 inbound and outbound callers per day, including members and physician's offices.
Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations.
Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options.
Meet or exceed performance metrics related to scheduling appointments and appointment confirmations.
Consistently multitask and conduct research on each case, toggling through various applications on multiple screens.
Ability to be empathetic understanding that we are dealing with sensitive content with our members.
- Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations.
- Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options.
- Meet or exceed performance metrics related to scheduling appointments and appointment confirmations.
- Consistently multitask and conduct research on each case, toggling through various applications on multiple screens.
- Ability to be empathetic understanding that we are dealing with sensitive content with our members.
Minimum Experience Required
- 1+ year previous experience in a contact center setting on outbound calls or dialer experience ideally preferred, and or telephonic sales experience
- phone skills
- computer skills
- basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills
- Must be able to type more than 30 words per minute
- Customer Service Skills (history of customer service exp) preferred
Non-negotiable Skills
- must have basic computer understanding/skills
Education
High School diploma or equivalent
Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $15/hour-$16.25/hour
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)
We are unable to provide visa sponsorship or STEM OPT training.
Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
