Overview
Customer Service Consultant Jobs in Brisbane City, Queensland, Australia at Talentpath Recruitment
Title: Customer Service Consultant
Company: Talentpath Recruitment
Location: Brisbane City, Queensland, Australia
- Temporary assignment from late Sept 2026 to late Jan 2027
- Full training provided with ongoing support from day one
- Hybrid flexibility with one work-from-home day after training
We're looking for customer-focused problem solvers who enjoy helping people, learning new skills and delivering great service in a high-volume environment.
Join a busy and supportive contact centre team where no two days are the same. You'll be the first point of contact for customers, handling a high volume of inbound calls and helping resolve enquiries efficiently and professionally. With comprehensive training, strong leadership support and a focus on first call resolution, you'll be set up for success from day one.
What's in it for you?
- Competitive hourly rate + full-time hours.
- Temporary Assignment from late Sept – end Jan 2027.
- Comprehensive training and structured onboarding program.
- Ongoing coaching, support and development.
- WFH one day per week following training (capability based).
- No weekend or public holiday work.
- Supportive team culture and experienced leadership.
- Build valuable contact centre experience with a recognised national organisation.
About the role:
- Manage a high volume of inbound customer enquiries.
- Deliver exceptional service with a strong focus on first call resolution.
- Navigate multiple systems while maintaining accuracy and attention to detail.
- Build rapport with customers and confidently handle a variety of enquiries.
- Follow established processes and procedures in a fast-paced environment.
- Work rostered shifts between Monday and Friday, 8:00am and 8:00pm.
- Commit to the full assignment duration.
- Collaborate with your team to achieve service and performance goals.
About you:
- Previous experience in customer service, retail, hospitality or a contact centre environment.
- A genuine passion for helping people and delivering great customer experiences.
- Strong communication and active listening skills.
- Comfortable working in a fast-paced, high-volume environment.
- Confident using technology and learning new systems quickly.
- Emotionally resilient and able to balance empathy with professionalism, confidently communicating outcomes that may not always align with a customer's expectations.
- No extended leave planned during the contract period.
- Able to pass a National Police Check and Drug & Alcohol screening.
- Full Australian work rights for the duration of the assignment (Working Holiday Visa holders are welcome to apply; applicants with restricted work hours are not suitable).
Who are we, and what's next?
Talentpath partners with leading organisations to connect exceptional talent with exciting opportunities. We're currently seeking customer-focused professionals who are ready to join a high-performing team and make an impact from day one.
If you're looking for a role where you'll receive excellent training, ongoing support and the opportunity to build valuable customer service experience, we'd love to hear from you.
Meg Harper – Recruitment Partner Customer Experience
- Please note that you will need to check your emails after application to commence the screening process!***
