Customer Service Coordinator

Overview

Customer Service Coordinator Jobs in London, Canada Metropolitan Area at Lifeline Fire Protection Svc

Title: Customer Service Coordinator

Company: Lifeline Fire Protection Svc

Location: London, Canada Metropolitan Area

About Lifeline Fire Protection

Lifeline Fire Protection is a premier, full-service life safety firm based in Ontario, Canada. We specialize in the end-to-end design, engineering, installation, and 24/7 maintenance of sophisticated fire protection systems for commercial, industrial, and residential sectors.

As an industry leader committed to the highest safety standards (NFPA), we are currently undergoing a strategic digital transformation and global expansion. We are building a high-performance international team that thrives on our PIECE core values: Processing, Independence, Engaging, Capacity, and Endurance.

Join us as we modernize the life safety industry and expand our operational footprint across North America. We offer a stable, professional environment where innovation and personal growth are at the forefront of our mission.

Job Description: Client Relations & Service Coordinator

1. Client Liaison: Act as the primary point of contact to maintain and strengthen long-term client relationships.
2. Technician Dispatch: Efficiently schedule and dispatch field technicians to job sites across Ontario.
3. Appointment Coordination: Manage calendar logistics and confirm service times directly with clients.
4. Workflow Management: Update work orders and ensure seamless communication between clients and the technical team.
5. Conflict Resolution: Proactively resolve scheduling conflicts and client inquiries with a solution-oriented approach.
6. Service Tracking: Monitor job completion and gather feedback to ensure the highest standards of service delivery.

Requirements

1. Fluent English: Exceptional verbal and written English communication skills for professional client interaction.
2. Software Proficiency: Advanced skills in Microsoft Office (Excel, Outlook) and experience with CRM or scheduling tools.
3. Detail-Oriented: Meticulous attention to detail in managing complex schedules and documenting work orders.
4. Multitasking: Ability to prioritize multiple urgent tasks while maintaining accuracy in a fast-paced environment.
5. Education: College Diploma or Associate Degree (or higher) in Business, Communications, or a related field.