Overview
Customer Service Coordinator (AU Retail, Hybrid) Jobs in Manila, National Capital Region, Philippines at ConnectOS
Title: Customer Service Coordinator (AU Retail, Hybrid)
Company: ConnectOS
Location: Manila, National Capital Region, Philippines
What are we looking for?
The Online Customer Service Coordinator is responsible for ensuring the JB Hi-Fi online customer experience is positive at all times and when negative experiences occur; ensure the issue is resolved with the customer within specified time frames. The purpose of this role is to show JB Hi-Fi customers that we care and in turn create loyal
raving fans.
Skills Required
- Passion for customer service
- Excellent communication skills, both written and verbal
- The ability to work well in a team and autonomously
- Minimum of 12 months’ experience in a call centre environment (Retail Account)
- Microsoft Product Knowledge Extensive experience & history with PCIDSS, Privacy, ACL and other relevant legal framework requirements
What will you do?
- Handle inbound customer and store enquiries/phone calls
- Manage multiple portals
- Assist Marketing team with Social Media enquiries (Facebook, Twitter )
- Order management
- Cancellation, refund or replacement coordination
- Return to sender coordination
- Other administration tasks such as Outlook, shipment emails, MP3 and Beta Code emails
- Return Authorities Co-ordination/Solvup
Work Arrangement
Work Set-Up : Hybrid (2 Days Onsite/ 3 Days WFH)
Working Hours : 8:00am- 8:00pm AEST, 7-days
Training Schedule (Aug 31 to Sept 25, onsite)
Join the awesome team and enjoy these benefits & perks:
Benefits
- Competitive Salary
- HMO Coverage (Medical, Dental and Group Life insurance) on Day 1
- Mandatory Government Benefits and 13th Month Pay
- Leave credits and convertible to cash of unused sick leave, paid quarterly.
- Access to Emergency and Bereavement Leave
Financial Perks
- Access to a Financial Assistance Program through one of the leading FinTech Company in Philippines.
- Earn as much as PHP 3,000 referral bonus – help a friend land a job and get rewarded.
Work-Life Integration And Perks
- WFH Engagements: Remote learning and employee development activities, Wellness sessions and health talks, Virtual team games and contests (Trivia, TikTok, Photo Challenges)
- Regular company-wide events, engagement activities, and a culture that values work-life balance
- Employee-wellbeing Office Facilities (Gym, Wellness Room, Childcare Facility, Entertainment Room, World-class Training Rooms)
- Cafeteria with affordable food concessionaire partners.
- Complimentary coffee and ice cream every day.
- Sleeping Quarters and Shower rooms for comfort and convenience.
Prime Location
- Conveniently located at Mega Tower, EDSA — the heart of Metro Manila
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
An exciting opportunity to work with largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers.
#ConnectOSCareers #JoinConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
#ConnectOSNonTech
