Overview
Customer Service/Customer Support Internship in Mumbai, Thane, Navi Mumbai Jobs in Navi Mumbai, Maharashtra, India at Synoriq
Title: Customer Service/Customer Support Internship in Mumbai, Thane, Navi Mumbai
Company: Synoriq
Location: Navi Mumbai, Maharashtra, India
Selected Intern's Day-to-day Responsibilities Include
- Handling Client Queries Respond to queries from NBFC/bank staff (operations teams, loan officers, branch managers) via email, chat, or phone — related to platform usage, feature access, data discrepancies, and workflow issues.
- Ticket Logging & Prioritization Log every issue into the helpdesk tool with proper tagging — since NBFC clients deal with live financial data, accurate and fast ticket management is critical. Priority cases (like loan processing blocks) get escalated immediately.
- First-Level Troubleshooting Resolve common platform issues — login/access problems, report generation errors, EMI schedule mismatches, document upload failures — before escalating complex ones to the tech team.
- Client Onboarding Support Assist newly onboarded NBFC clients in setting up their workflows on the platform — user role configuration, understanding dashboards, running test transactions — ensuring a smooth go-live.
- Regulatory & Compliance Query Handling NBFC often have questions around data formats, RBI-compliant reports, or audit trails. The support exec routes these accurately to the right internal team without delay.
- Follow-up & Ticket Closure Since NBFC clients cannot afford long downtimes, proactive follow-ups are essential. Confirm resolution with the client's ops team before closing any ticket.
About Company: We are a team of 120+ building the next-generation infrastructure for the lending ecosystem. Our customers are banks and NBFCs.
