Overview
Customer Service Development Manager Jobs in Karāchi, Sindh, Pakistan at DHL Express
Title: Customer Service Development Manager
Company: DHL Express
Location: Karāchi, Sindh, Pakistan
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS
- Lead the development and implementation of training and capability-building initiatives to enhance customer service performance and service quality
- Work closely with Customer Service managers to coach teams, strengthen competencies, and support continuous skill development
- Monitor service quality through audits, call evaluations, and performance metrics, identifying gaps and driving improvement actions
- Collaborate with regional and internal stakeholders to implement service excellence initiatives and standardize best practices
- Analyze service trends, customer feedback, and operational data to identify improvement opportunities and enhance overall customer experience
- Design, manage, and maintain structured training programs, ensuring alignment with business needs and effective tracking of training outcomes
- Support budgeting and planning for training activities, ensuring optimal utilization of resources and alignment with organizational objectives
- Maintain accurate training records, documentation, and process guidelines to ensure consistency and compliance with established standards
YOUR PROFILE
- Bachelor’s/Master’s Degree or Equivalent Qualification
- 3-5 years relevant experience of working in customer service within transportation, logistics or import /export industry
- Experience in development of training materials and delivery of training
- Experience in contact centre operations and environment, with emphasis on revenue generation activities
OUR OFFER
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit program.
