Overview
Customer Service | Dispatch Jobs in Nashville Metropolitan Area at LHH
Title: Customer Service | Dispatch
Company: LHH
Location: Nashville Metropolitan Area
LHH Recruitment Solutions is currently seeking a Dispatcher / Customer Service Representative to support one of our clients in Nashville, Tennessee. This role supports daily operations by coordinating service requests, assisting with scheduling, and providing high-quality customer support in a fast-paced environment.
About the Role
This role supports daily operations by coordinating service requests, assisting with scheduling, and providing high-quality customer support in a fast-paced environment.
Responsibilities
- Coordinate and schedule daily service requests, including deliveries, pickups, or field assignments.
- Support dispatch operations by assisting with route planning and workload balancing to ensure timely service.
- Serve as a primary point of contact for customers via phone and email, answering questions and providing service updates.
- Accurately enter and update job details, customer information, and service notes in internal systems.
- Assist with order intake and ensure requests are processed correctly from start to finish.
- Partner with internal teams to resolve service issues and escalate concerns when needed.
- Review schedules and job statuses to ensure work is completed and documented for invoicing or closeout.
- Perform general administrative and clerical tasks to support office operations.
- Maintain a professional, customer-focused approach in every interaction.
Qualifications
- Prior experience in dispatching, customer service, or a call-driven office environment preferred.
- Strong communication skills with the ability to interact professionally with customers and internal teams.
- Comfortable working with web-based systems, scheduling tools, or CRM platforms.
- Detail-oriented with strong organizational and follow-up skills.
- Ability to manage multiple tasks in a fast-paced, deadline-driven setting.
- Team-oriented mindset with a focus on service quality and operational efficiency.
Pay range and compensation package
Compensation: $24 to $26 per hour
Equal Opportunity Statement
We are committed to diversity and inclusivity.
