Overview
Customer Service / Email Support Intern Jobs in India at Skillzenloop
Title: Customer Service / Email Support Intern
Company: Skillzenloop
Location: India
Job Title: Customer Service / Email Support Intern
Company: Skillzenloop
Location: Remote
Job Type: Full-time Internship
Duration: 1–3 Months
Stipend: ₹19,000 per month
About Skillzenloop:
Skillzenloop is a growing skill development and training organization dedicated to bridging the gap between academic learning and industry requirements. We provide structured internship programs, real-world project exposure, and mentorship across domains such as Data Analytics, Software Development, and Business Operations. Our goal is to help candidates gain practical, job-ready skills and confidently transition into professional roles.
Role Overview:
We are looking for a Customer Service / Email Support Intern who can handle customer interactions professionally through email and support channels. This role offers hands-on experience in customer communication, issue resolution, and service operations.
Key Responsibilities:
* Respond to customer inquiries via email in a clear and professional manner
* Address customer concerns, provide solutions, and ensure issue resolution
* Maintain detailed records of customer interactions and support cases
* Follow communication guidelines, templates, and response standards
* Manage multiple queries efficiently while maintaining response quality
* Escalate complex or technical issues to relevant teams
* Identify recurring issues and suggest process improvements
* Ensure timely responses and high levels of customer satisfaction
Required Qualifications:
* Currently pursuing or recently completed a degree in any discipline
* Strong written communication skills in English
* Good typing speed and attention to detail
* Basic understanding of customer service principles
* Ability to multitask and manage time effectively
* Problem-solving mindset and patience
* Ability to work independently in a remote setup
Preferred Skills:
* Prior experience in customer support or similar roles (optional)
* Familiarity with CRM tools or email management systems
* Basic understanding of support workflows and ticketing systems
What You Will Gain:
* Hands-on experience in customer support and service operations
* Exposure to real-world client communication and issue handling
* Mentorship from experienced professionals
* Opportunity to improve communication and problem-solving skills
* Understanding of customer satisfaction and service metrics
* Certificate of completion based on performance
Skillzenloop is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all interns.
