Overview
Customer Service Executive Jobs in Dublin, County Dublin, Ireland at Fifty5Blue
Title: Customer Service Executive
Company: Fifty5Blue
Location: Dublin, County Dublin, Ireland
Fifty5Blue is a global leader in media measurement and analytics, operating in more than 80 countries.
We bring clarity to complexity. Our independent, hybrid cross-media audience measurement combines trusted audience panels with large-scale data to establish a single, coherent view across platforms and markets. This gives content owners, advertisers, agencies and platforms the clarity and confidence to develop content and plan advertising decisively.
With deep expertise across global media systems, we design integrated, comparable measurement frameworks that support a more consistent and accountable media market.
Job Title: Panel Service Executive
Location: Dublin, Ireland
Employment Type: Permanent
Department: Operations
Reports To: Panel Service & Field Technician Manager, Ireland
#LI-Hybrid #LI-MR1
* This is a full-time permanent position, based in our Ireland office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in Ireland, without requiring VISA sponsorship now or in the future.
Overview:
Fifty5Blue has been awarded the contract to deliver the Television Audience Measurement service in the Republic of Ireland from January 2028. As part of this, we will build a new panel to measure television consumption across the Republic of Ireland, using our state-of-the-art metering technology and backend systems to deliver high-quality, accurate data to the industry every day.
Our Customer Service Support are the key relationship holders between Fifty5Blue and our TAM Ireland panel members, delivering an excellent level of service and important support to our panel. In the role of Customer Service Support, you would work closely with our regional Field Technicians Techs and all other teams to ensure a perfect client-centric service to our Panel.
Key Responsibilities
- Contacting potential panel members to inform and onboard them to the panel
- Responding to incoming calls from panel members and recording the outcome of calls in the contact history database
- Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering
- Collaborating closely with Technicians whilst in panel member homes to perform interactive tests and quality checks
- Collecting information from Technicians about the equipment in the panel members homes and updating a central database
- Collaborating with Continuous Improvement (CI) agents to identify and address areas for change in the service
- Conducting validation checks to identify any issues with data held against a home that could impact data processing
- Working with the wider Fifty5Blue team to ensure SLA’s (Service Level Agreements) and project deadlines are met
Required Skills & Experience
- Communication – strong relationship building and communication skills with internal partners and panel members
- Customer service – Polite and professional telephone manner with a positive work ethic towards problem solving
- Teamwork – proactive and strong self-motivated teammate who is happy to lend a hand when needed
- Problem solving – ability to work in a fast-paced environment with proven experience of working to deadlines
- Performs tasks efficiently with a high level of accuracy
- Good interpersonal and administrative skills with a focus on work being accurately prioritised and completed in a timely manner
- Ability to multitask with a flexible attitude to work
Our offer
Our specialist expertise, pioneering technology and commitment to innovation provide the ideal environment for career growth.
Want to have a real-world impact? Help us deliver the trusted data that informs decisions in content and advertising across the world.
When you join us, you’ll gain the benefit of our global reach, advanced technical innovation and deep expertise. We’ll support you with training and career development opportunities. Become part of a community of passionate, dedicated professionals.
Why join Fifty5Blue?
We pride ourselves on understanding people, and what makes us think and act the way we do.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Fifty5Blue. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities at Fifty5Blue. For full details of our privacy policy please visit https://www.fifty5blue.com/privacy-policies/fifty5blue-privacy-notice-for-candidates
