Overview
Customer Service Executive Jobs in Casablanca, Casablanca-Settat, Morocco at Aramex
Title: Customer Service Executive
Company: Aramex
Location: Casablanca, Casablanca-Settat, Morocco
Job description:
Job Responsibilities
- Respond promptly to customer inquiries via multiple channels.
- Resolve issues efficiently, escalate when necessary.
- Ensure compliance with consumer protection laws.
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Assist with shipments, changes, and returns.
- Collect feedback to improve services.
- Keep accurate records of interactions
- Collaborate with commercial, operations, and logistics teams.
- Participate in training to enhance skills.
- Meet performance targets (response time, resolution rate, satisfaction).
- Contribute to process improvements.
Job Requirements – Experience and Education
- Bachelor’s degree in Business, Communications, or related field (preferred).
- 1–2 years of customer service experience.
- Knowledge of consumer protection regulations.
- Proficiency in Microsoft Office Suite.
Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus
