Overview
Customer Service Executive Jobs in Philippines at Misty Daydream
Title: Customer Service Executive
Company: Misty Daydream
Location: Philippines
Misty Daydream is a Singapore-based celebration and gifting company specializing in balloons, customised gifts, corporate gifting, Jellycat products, and party supplies. We are committed to creating memorable experiences for our customers through creative products, fast support, and reliable service.
As a fast-growing e-commerce and event brand, we value teamwork, initiative, problem-solving, and continuous learning. We are looking for individuals who are responsible, customer-focused, and able to work independently in a fast-paced environment.
Role Description
This is a full-time remote role for a Customer Service Executive.
The role will primarily involve handling customer enquiries and order coordination through WhatsApp, email, and marketplace platforms such as Shopee, Lazada and TikTok. No phone calls are required unless necessary for urgent matters.
The Customer Service Executive will be responsible for:
* Replying to customer enquiries in a professional and timely manner
* Assisting customers with product recommendations and order placements
* Coordinating and following up on customised order details
* Issuing invoices and processing customer orders
* Managing marketplace chats and customer support requests
* Escalating complex cases when necessary
* Ensuring smooth communication between customers and internal teams
* Maintaining clear and accurate order records
The role also requires the ability to multitask efficiently while maintaining good customer experience and response quality.
Working Schedule:
* Sunday: 9:00 AM – 6:00 PM
* Monday to Friday: 2:00 PM – 11:00 PM
* 6 working days per week and rest on Sat.
Qualifications
* Strong written English communication skills
* Experience in customer service, e-commerce, or marketplace handling is preferred
* Ability to handle high-volume chats and enquiries professionally
* Good problem-solving and coordination skills
* Comfortable using WhatsApp, Email, Google Sheets, and Marketplace platforms
* Responsible, organised, and able to work independently remotely
* Positive attitude and willingness to learn
- * Previous experience in e-commerce, gifting, retail, or event industries will be advantageous
