Overview
Customer Service Executive – Back Office (Chat Support | Non-Voice Process) Jobs in Ahmedabad, Gujarat, India at Work Force Nexus
Title: Customer Service Executive – Back Office (Chat Support | Non-Voice Process)
Company: Work Force Nexus
Location: Ahmedabad, Gujarat, India
Customer Service Executive – Chat Support | Non-Voice Process | Back Office
Location: Ahmedabad (On-site)
Shift: 24/7 Rotational Shifts (Night Shift Included)
Working Days: 5 Days a Week
Salary: ₹26,000 – ₹36,000 CTC
About The Role
We are hiring Customer Service Executives (Non-Voice / Chat Support) for a fast-growing organization. This is an excellent opportunity for freshers and experienced candidates looking to build a career in customer support, back office operations, and chat process roles.
If you have strong written English communication skills, attention to detail, and enjoy resolving customer queries, this role offers career growth, stability, and skill development.
Key Responsibilities
- Handle customer queries via chat support (non-voice process)
- Provide accurate, clear, and professional written responses
- Manage both customer service and sales-related inquiries
- Maintain high-quality customer experience and satisfaction (CSAT)
- Follow SOPs, SLAs, and performance metrics
- Handle multiple chat conversations simultaneously
Eligibility Criteria
- Freshers and experienced candidates can apply
- Qualification: 10+3 Diploma / HSC / Any Graduate
- Strong written English communication skills (C1 level preferred)
- Good typing speed & computer skills (MS Office, email handling)
- Comfortable with 24/7 rotational shifts & night shifts
- Prior experience in BPO, chat support, customer service, email support, or back office is a plus
Compensation & Benefits
- 5 Days Working
- Night Shift Allowance
- One-way Cab Facility
- PF, Insurance & Gratuity
- Career Growth & Training Programs
- Supportive Work Environment
- 5 Days Accommodation for outstation candidates (post that self-arranged)
Skills: communication,chat,customer,customer service,night shift,skills,english
