Overview
Customer Service Executive – FASTag Inbound Jobs in Hyderabad, Telangana, India at IDFC FIRST Bank
Title: Customer Service Executive – FASTag Inbound
Company: IDFC FIRST Bank
Location: Hyderabad, Telangana, India
Job Requirements
Job Title: Customer Service Executive
Department/Function: Customer Experience
Job Purpose
Are you a sharp communicator with a knack for solving problems? As a Customer Service Executive – FAS Tag Inbound at IDFC FIRST Bank, you’ll be the digital face of our brand—responding to customer emails with speed, accuracy, and empathy. If you love working behind the scenes to deliver seamless service and want to kickstart your career in a fast-growing banking environment, this role is your perfect launchpad.
Roles & Responsibilities
- Handle customer queries received via email.
- Ensure responses are sent within 24 hours.
- Maintain service quality and accuracy in communication.
- Collaborate effectively with internal and external stakeholders.
- Manage challenging situations with professionalism and empathy.
- Support initiatives to improve service delivery and customer satisfaction.
- Excellent written and verbal communication skills.
- Strong understanding of FAS Tag products and processes.
- Proficient in typing and MS Office tools.
- Ability to work under pressure and go the extra mile.
Educational Qualifications
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
- Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA) customer service or related roles
Experience: 0 – 2 years.
