Overview
Customer Service Executive – For Etacol Bangladesh LTD- Job ID: 1490746 Jobs in Dhaka, Bangladesh at Bdjobs.com
Title: Customer Service Executive – For Etacol Bangladesh LTD- Job ID: 1490746
Company: Bdjobs.com
Location: Dhaka, Bangladesh
Etacol Bangladesh LTD is looking for Customer Service Executive
Job Description / Responsibility
- Customer Interaction: Respond to customer inquiries via multiple communication channels (phone, email etc.) in a timely and professional manner. Provide accurate information, assistance, and solutions to address customer needs and concerns.
- Execute Orders: Once orders and bookings are placed, enter them in the system, create the SOP (also called Proforma Invoice) and share with the customer within the stipulated time.
- Follow up on payments: Follow up on payments (TT, LC, etc.) and make sure the order is processed as per internal (company) and external (bank, custom etc.) requirements.
- Follow up on deliveries: Coordinate with warehouses and/ or mills and make sure the timely delivery/ shipment arrangements. Follow up with all the parties and update the customers till the goods are in-housed in the customer WH.
- Issue Resolution: Coordinate with front end (relevant salesperson) and back-end teams (WH, Mills, Logistic team, QA team, and technical teams etc.) in order to effectively troubleshoot and resolve customer complaints, requests, and issues.
- Relationship Building: Build and maintain positive relationships with customers by demonstrating empathy, patience, and understanding. Proactively engage with customers to anticipate their needs and exceed their expectations.
- Product Knowledge: Develop a deep understanding of our products and services to provide comprehensive support and guidance to customers. Stay updated on product features, updates, and changes to deliver accurate information to customers.
- Documentation: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, using CRM software or other designated systems.
- Team Collaboration: Collaborate with internal teams, including sales, marketing, QA, and technical, to address customer issues effectively.
- Continuous Improvement: Proactively identify opportunities for process improvement and customer service optimization. Share ideas and suggestions with the team to enhance efficiency, productivity, and customer satisfaction.
Educational Requirements
- Bachelor of Business Administration (BBA)
- Master of Business Administration (MBA)
Experience Requirements
- 3 to 5 year(s)
- The applicants should have experience in the following business area(s):
- Garments,Buying House,Garments Accessories
Additional Requirements
Applicant must have knowledge of Export & Import. Computer based software operating will be added as an extra skill.
Job Location
Dhaka (Banani)
Salary
- Tk. 45000 – 50000 (Monthly)
