Overview
Customer Service Executive – Global Network Operations Jobs in Mumbai, Maharashtra, India at Tata Communications
Title: Customer Service Executive – Global Network Operations
Company: Tata Communications
Location: Mumbai, Maharashtra, India
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Key Objective / Purpose Of Job
SMW4 CLS Sr Exe is mainly responsible for 24×7 Operation & Maintenance of wet plant and dry plant equipment’s at landing station as well as submarine cables Networks. Responsible for traffic monitoring and fault analysis and its rectification, Call Handling & Complaints management, Planned and unplanned activities management and timely & regular updates, Compliance to JSMD Guidelines and maintaining MTTR, Active coordination with Cable stations, NOC & vendors to resolve system related problems, Circuit provisioning, activation, De-activation and testing and Coordination with cross-functional teams to adhere to the defined processes.
Major Activities
Operation & Maintenance of cable station equipment’s and associated NMS
Maintain Cable Networks' Operations & Network & Traffic up Time
Provisioning of circuits & path in cable Network
Testing and maintaining the restoration path & keeping ready for use
Opening & tracking the call IDs with vendor for remedial action
Compliance with quality audit process and JSMD Guidelines
Opening SMW4 TTs and precise & timely update to consortium
Notifications for planned and unplanned Events to all stake holders and consortium members
Coordination with cross-functional teams to adhere to the defined processes
Coordination with NOC, other cable stations & Vendors
Coordination with NOC and other CS for network fault troubleshooting
Preparation & analysis of Equipment & NW performance reports
Root cause analysis of the repetitive/major failure and remedial action
Perform preventive & corrective maintenance
Active coordination during Cable failure & repair and restoration
Technical
Knowledge of SDH/ DWDM , OTN ,SDH protection scheme & Sub Sea cable monitoring , handling CLS equipment SLTE, PFE etc.
