Overview
Customer Service Executive / Imports Department Jobs in Piraeus, Attiki, Greece at Navicon S.A.
Title: Customer Service Executive / Imports Department
Company: Navicon S.A.
Location: Piraeus, Attiki, Greece
Company Description
Navicon Group of Companies, headquartered in Piraeus, Greece, is a leading global freight forwarding company that offers a wide range of transportation and logistics services across various activities within the supply chain. As a prominent leader in the industry, Navicon Group operates eight offices worldwide: three in Greece, one in Germany, one in Switzerland, and three in India. Our mission is to serve as a one-stop solution for our customers, providing diverse services that cover all aspects of freight transportation.
At Navicon, we believe that our employees' happiness and fulfilment stem from the variety of experiences provided to them. We are committed to being an equal-opportunity employer. Together, we face challenges, celebrate achievements, and support one another in our shared mission.
Role Description
- Handling import shipments from arrival up to final delivery
- Coordinate daily with customers, overseas agents, shipping lines, customs brokers and transporters
- Monitoring shipment status and providing timely updates to clients
- Handle import documentation and release procedures accurately and efficiently
- Coordinating customs clearance and delivery procedures
- Managing import documentation and operational follow up
- Arrange inland transportation and coordinate timely cargo deliveries
- Process inbound mails/calls concerning arrivals – deliveries
- Ensure smooth customs clearance process in cooperation with brokers
- Resolve delivery issues and provide timely updates to clients
Main Responsibilities
• Act as the primary point of contact for customers regarding shipment status and delivery coordination
• Coordinate effectively with internal departments and external partners
• Monitor deadlines (arrival, free time, delivery planning)
• Ensure proper handling of documentation and release procedures
• Follow up on customs clearance and delivery status
• Manage operational challenges and customer inquiries in a timely and professional manner
• Maintain a high level of customer satisfaction and service quality
Requirements
• Previous experience in Import Operations / Customer Service within the freight forwarding or logistics industry will be considered an asset
• Strong organization and time management skills with attention to detail
• Analytical thinking and problem-solving skills.
• Proactive in anticipating problems and potential solutions well in advance.
• Customer service orientation and negotiation skills
• Team player, with the ability to establish and maintain effective working relationships with co-workers, managers and clients.
• Ability to work on and off ERP software/automated solutions
• Fluency in Greek & English, both verbal and written.
• Advanced MS Office skills
• Experience with customer service and client communication
If this sounds like you, don’t hesitate – send us your CV at [email protected].
