Overview
CUSTOMER SERVICE EXECUTIVE (LOGISTICS / IOR) Jobs in Nairobi County, Kenya at Expertworld Concepts Limited
Title: CUSTOMER SERVICE EXECUTIVE (LOGISTICS / IOR)
Company: Expertworld Concepts Limited
Location: Nairobi County, Kenya
Company Description
ExpertWorld LLC is a global leader in Importer of Record (IOR) and Exporter of Record (EOR) services with over 15 years of experience. The company specializes in helping businesses seamlessly expand across borders by providing end-to-end logistics solutions. Operating in more than 120 countries spanning Africa, the Middle East, Asia, Europe, and the Americas, ExpertWorld offers expertise in compliance, freight forwarding, customs clearance, and distribution. Our mission is to facilitate international commerce with reliability and efficiency.
Role Description
This is a full-time, on-site Customer Service Executive (Logistics / IOR) role located in Nairobi County, Kenya. The position involves providing exceptional customer support and service, ensuring client satisfaction by addressing inquiries and resolving issues promptly. Responsibilities include managing customer relationships, coordinating with internal teams to ensure smooth logistics operations, and overseeing the end-to-end process of IOR services to ensure compliance and efficiency.
Qualifications
- Strong Interpersonal and communication skills to build and maintain client relationships
- Experience in Customer Support and delivering Customer Satisfaction
- Proficiency in Customer Service and Customer Service Management practices
- Problem-solving abilities and attention to detail
- Familiarity with logistics, IOR/EOR processes, and compliance requirements is a plus
- Bachelor’s degree or relevant qualification in Business Administration, Logistics, or a related field
- Proficiency in Microsoft Office Suite and customer service software
