Overview
Customer Service Executive (NonVoice Process) Jobs in Mumbai Metropolitan Region at Teleperformance Global Services
Title: Customer Service Executive (NonVoice Process)
Company: Teleperformance Global Services
Location: Mumbai Metropolitan Region
Company Description
Zigsaw is focused on simplifying and expediting job search and talent discovery processes, delivering effective solutions for job seekers and employers alike. The platform offers job seekers a streamlined application process and caters to employers through comprehensive recruitment tools available at www.zigsaw.in/employer. Zigsaw is committed to connecting the right talent with the right opportunities with an emphasis on efficiency and outcomes.
Role Description
This is a full-time on-site role for a Customer Service Executive located in Kalyan Dombivli. In this role, you will interact with customers to address inquiries, resolve issues, and ensure overall satisfaction. Responsibilities include managing customer support activities, maintaining service standards, and building strong customer relationships. You will also assist in coordinating customer service teams to deliver an exceptional experience that aligns with company goals.
Qualifications
- Proficiency in Customer Service, Customer Support, and Customer Satisfaction
- Experience in Customer Service Management and maintaining service quality
- Strong Interpersonal Skills for effective communication and relationship building
- Problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Prior experience in a similar role is a plus
- High school diploma or equivalent; additional certifications in customer relations are advantageous
