Overview
Customer Service Executive- Takeoff Travel- Job ID:1480898 Jobs in Dhaka, Bangladesh at Bdjobs.com
Title: Customer Service Executive- Takeoff Travel- Job ID:1480898
Company: Bdjobs.com
Location: Dhaka, Bangladesh
Takeoff Travel is looking for Customer Service Executive
Job Description / Responsibility
Company profile:
Founded in 2013, TakeOff Travels is a technology-driven travel management company dedicated to simplifying the journey for individuals, families, and corporate clients. Based in Bangladesh and expanding its global footprint, the company offers a comprehensive suite of services including domestic and international flight bookings, worldwide hotel reservations, customized holiday packages, and visa assistance. By combining 24/7 customer support with a seamless online booking platform, Takeoff Travels focuses on delivering "stress-free" and reliable travel experiences. Their mission is to revolutionize the traditional tourism industry through innovative tech solutions, ensuring every trip—from premium business class travel to budget-friendly tours—is handled with precision, transparency, and care.
What we do:
- Comprehensive Services: Specialized in flight ticketing, hotel booking, visa processing, and travel insurance.
- Customer-Centric: Provides 24/7 dedicated support and personalized itinerary planning.
- Tech-Driven: Utilizes an integrated API for 100+ airlines and 100,000+ hotels to offer competitive pricing and real-time availability.
- Reliability: Recognized by major airlines (like Air Astra and China Southern) for excellence in travel management.
Job Responsibility:
- Sales, Reservation & Ticketing.
- Handle the queries of our valued travel agent partners, passengers (walk in and over phone).
- Maintain proper connection and support our foreign travel partners.
- Daily work on reissue, refund, travel itinerary customization via GDS (Amadeus, Galileo, Sabre).
- Develop client relationships.
- Ability to handle phone calls, hot line, e-mail.
- Acquiring the monthly revenue and profit target generated by the management.
- Design complete travel itineraries for clients.
- Ability to handle unforeseen problems and complaints of clients and determine effective solution.
- Be ready to work on shifts as per weekly roaster.
Educational Requirements
- Bachelor/Honors
- Must have certified training or hand on work experience with GDS (Amadeus, Galileo, Sabre)
- Skills Required: MS Office, Transport/ Airline/ Travel, Reservation/ Ticketing, Fluent in English, Travel and Tourism, Call Support, GDS expert
Experience Requirements
- 1 to 3 year(s)
- The applicants should have experience in the following business area(s): Airline,Travel Agent, Tour Operator
Additional Requirements
- Understanding of airline ticketing rules, regulations, international fares, and ADM/ ACM policies.
- Hands-on experience with Global Distribution Systems like Amadeus, Sabre, or Galileo is mandatory for handling reservations, ticketing, reissues, and refunds.
- High-level accuracy in processing bookings, ticketing data, and handling visa processing documents.
- Proper knowledge on MS Office (word, excel, powerpoint)
- Good command over English language (verbal & written)
Job Location
Dhaka (Banani)
