Overview
Customer Service First Response Unit Claims Handler Jobs in Merseyside, England, United Kingdom at TipTopJob
Title: Customer Service First Response Unit Claims Handler
Company: TipTopJob
Location: Merseyside, England, United Kingdom
Job Title: Customer Service First Response Unit Claims Handler
Location: Liverpool
Salary: GBP26,938 per annum plus the opportunity to earn a performance:related bonus of GBP4200 paid on a quarterly basis, once established within your role
Job Type: Full Time, Permanent
Working hours: 37.5 hours per week; Monday to Friday 8.00am : 8.00pm(on a rota basis) 1 in 3 Weekends 9.00am:5.00pm.
What You Will Be Doing
- Providing a professional and proactive response in assessing claims in line with policy and procedure
- Providing an empathetic service to clients who have been involved in road traffic incidents
- Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in an agreed timescale
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
- Identifying key requirements for replacement vehicles
- Work to agreed SLAs and KPIs
What Were Looking For
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem:solving ability
- Positive can:do attitude
- Good IT skills and a confident communicator
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry.
- The Ability to deal with challenging customers and third party insurers
Grow with Acorn
At Acorn Insurance, were proud of our Liverpool roots : and even prouder of how far weve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, weve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone GBP750 million in total value of insurance policies written in 2024.
Were growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits
- A maximum of 35 days holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support and free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work:life balance and individual needs
- Recognition awards, social events and more
Our Commitment To Our Colleagues
These arent just words : theyre the principles we live by. And were proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- Mindful Employer : championing mental health and wellbeing
- Disability Confident Level 1 and 2 : creating accessible, inclusive opportunities
- Menopause Friendly accredited : supporting every stage of life
- Armed Forces Covenant signatory : honouring those who serve
- Armed Forces Defence employer recognition scheme : Supporting those who serve
- Great Places to Work 2024/25 : fostering an engaging and positive workplace culture
- Best Place to Work for Development : proud to be investing in peoples future
- Best Place to Work
