Overview
Customer Service L2 Agent (ShopeePay) (Contract) Jobs in Bangkok, Bangkok City, Thailand at Monee
Title: Customer Service L2 Agent (ShopeePay) (Contract)
Company: Monee
Location: Bangkok, Bangkok City, Thailand
Job Description
- Handle customer inquiries for ShopeePay cases efficiently and professionally by following customer service process
- Ensure the inquiry and support have been handled properly within timeline
- Provide accurate, satisfactory answers to customer queries and concerns
- Escalate situations involving dissatisfied customers, offering patient assistance and support
- Review customer accounts, providing updates and information for all support required
- Coordinate with various functions to follow up customer cases and response to customers promptly
Requirements
- Bachelor’s degree in Business Administration, Logistics or any relevant field
- Experience in managing customer service operations is a plus. Fresh graduates are welcome to apply.
- Good problem solving skill
- Good communication skill
- Good command of English language
- Good attitude and good team player
- Ability to multitask and work in a fast-paced, call center environment
