Overview
Customer Service Lead Jobs in Burnaby, Canada at Watson Gloves
Position: Customer Service Lead at Watson Gloves
Join Watson Gloves as a Customer Service Lead in Burnaby, BC. Combine your leadership skills with deep product knowledge to enhance customer satisfaction and support our team.
This lead position is pivotal in fostering a strong customer service environment. You will aid in team mentorship, challenge resolution, and uphold high performance standards.
Your role ensures efficient order processing and maintains customer relationships that exemplify our values of integrity and improvement.
Key Responsibilities:
• Develop deep product knowledge for optimal customer guidance
• Build personal relationships with returning customers
• Manage order entry and monitor shipping practices
• Assist customers across various contact points
• Track and resolve backorders and shipment issues
Requirements:
• High school diploma required
• Minimum of 4 years customer service experience
• Excellent written and verbal communication skills
• Strong proficiency with Microsoft tools and GP
• Ability to spot and act on sales opportunities
Drive customer satisfaction and team success as part of Watson Gloves’ family-centered culture in Burnaby.
#J-18808-Ljbffr
Title: Customer Service Lead
Company: Watson Gloves
Location: Burnaby, Canada
Category: