Overview
Customer Service Manager Jobs in Serbia at PlacidWay Medical Tourism
Title: Customer Service Manager
Company: PlacidWay Medical Tourism
Location: Serbia
Company Description
PlacidWay is a global leader in medical tourism, connecting international patients with over 2,000 healthcare providers across 60+ countries. Established in 2007, the company leverages advanced AI technology, marketing intelligence, and integrated CRM systems to empower clinics and hospitals worldwide. PlacidWay supports providers across various medical specialties, including plastic surgery, dental care, fertility, and oncology, helping them grow globally and build trust with international patients. With a focus on innovation and global reach, PlacidWay simplifies access to quality healthcare and enhances patient experience.
Role Description
This is a full-time remote role for a Customer Service Manager. The role involves leading and managing customer service teams, ensuring high levels of customer satisfaction, and providing quality customer support. The manager will develop and implement customer service standards, analyze customer feedback and performance metrics, and address any issues to maintain a high standard of service. Collaboration with cross-functional teams and ensuring seamless communication will be an integral part of the role.
Responsibilities:
Key Account & Client Relationship Management:
Develop and manage strong, long-term relationships with key accounts and high-value clients. Serve as the primary point of contact to ensure clear communication, exceptional customer satisfaction, and sustained revenue growth. Proactively engage with patients and prospective clients, guiding them through the decision-making process and closing sales.
Sales Pipeline & Opportunity Management
Own and actively manage the daily sales pipeline to ensure consistent lead follow-up, accurate forecasting, and efficient movement of prospects through each stage of the sales funnel. Identify bottlenecks early and take corrective action to maintain momentum.
Revenue Growth & Target Achievement
Drive consistent revenue growth by meeting and exceeding weekly, monthly, and quarterly sales targets. Monitor performance against goals and adjust sales strategies, tactics, and priorities as needed to align with company objectives.
Team Leadership & Development
Lead by example in a fast-paced, performance-driven environment. Build, mentor, and train junior sales and customer service team members, providing coaching, feedback, and support to help them achieve individual and team goals.
Sales Strategy & Execution
Oversee and execute the full sales cycle—from prospecting and qualification to negotiation and closing. Identify new sales opportunities, maximize conversion rates, and ensure sales activities are aligned with overall business strategy.
Client Communication & Negotiation
Leverage strong communication and interpersonal skills to understand client needs, handle objections, negotiate terms, and successfully close deals. Ensure client expectations are managed effectively throughout the sales process.
CRM, AI & Sales Tools Management
Utilize CRM platforms (such as Salesforce) and AI-enabled sales tools to manage leads, track customer interactions, maintain accurate records, and support data-driven decision-making.
Data Analysis & Performance Reporting
Analyze sales performance, pipeline metrics, and key KPIs. Prepare regular reports and insights to evaluate results, identify trends, and inform strategic improvements.
Sales Process Optimization
Continuously assess and improve sales processes, workflows, and tools to increase efficiency, scalability, and overall sales effectiveness.
