Overview
Customer Service Manager Jobs in New Jersey, United States at Elevated Executive Recruiting
Title: Customer Service Manager
Company: Elevated Executive Recruiting
Location: New Jersey, United States
CUSTOMER EXPERIENCE MANAGER
JOB RESPONSIBILITIES
- :Owns and shapes the full customer journey through the entire lifecycle from project sold through PT
- OServes as the dedicated point of contact for every homeowner from contract execution through PT
- OProactively communicates project milestones, schedule changes, and next steps no customer should ever have to chase us for an updat
- eTracks multiple active projects and keep every customer informed without being prompte
- dResolves customer concerns quickly, including escalated situations, and turns difficult experiences aroun
- dDrives towards a five-star experience on every project, from first call through final system activatio
n
JOB REQUIREMENT
- S:Customer service experience and project coordinator-style experience REQUIR
- ED8-10 years of experience in home services industries, preferably solar or constructi
- onWill also accept experience in Utilities if it includes interconnection, metering, and the long process of managing homeowne
- rsNOTE: 8-10 years of industry experience is REQUIRED. Please do not apply if you don’t have th
- isExperience in high-volume environments leads from the fro
- ntStrategic thinker with process-oriented experience implementing customer service processes from top to bott
- omExperience creating and tracking SOPs; able to set clear expectations for team deliverables, key metrics, and milestones and communicate all of it to the custom
- erNet Promoter Score (NPS) knowledge and ability to build toward
- itHighly organized and reliab
- leClear, confident communicator written and verb
al
