Overview
Customer Service Manager Jobs in Batam, Riau Islands, Indonesia at BizLink Group
Title: Customer Service Manager
Company: BizLink Group
Location: Batam, Riau Islands, Indonesia
Duties/Responsibilities:
- Develop and implement sales strategies, goals, and action plans to achieve targets and objectives set by management.
- Monitor and analyze sales performance metrics, such as manufacturing cost, conversion rates, average order value, fluctuation of firmed order & forecast against service agreement, AR and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.
- Collaborate with cross-functional teams, including product development, and customer support, to align sales initiatives with overall business objectives
- Develop and maintain strong relationships with key customers and accounts, serving as a point of escalation for complex inquiries or issues.
- Stay updated on industry trends, competitor activities, and market developments to inform strategic decision-making and stay ahead of the competition.
- Prepare and present regular reports and updates on sales performance, trends, and forecasts to senior management.
- Perform all other related duties as assigned by your direct supervisor or General Manager
