Overview
Customer Service Manager Jobs in Toronto, Ontario, Canada at Dexian
Title: Customer Service Manager
Company: Dexian
Location: Toronto, Ontario, Canada
Position Title: Operations Manager, Segments and Growth
Length of Contract: 24 months
Possibility of Extension?: Yes
Possibility of FTE?: Yes
Physical Working Location (required): Toronto, ON (Must work from office on Tuesdays & Thursdays every week, and alternate week Fridays)
Is this role remote?: No. Hybrid (refer above)
Hours of Operation: 37.5 hours a week
Line of Business: EDB, Segments & Customer Growth
Role Responsibilities Include (but are not limited to):
- Execute on and resolve branch and Virtual Connect inquiries and escalations related to customer campaigns and offers
- Develop and maintain operational dashboards and update monthly metrics and management reporting
- Maintain process documentation
- Propose and implement process optimization initiatives
Must-Have Skills:
- 5+ years Retail banking experience in areas such as Product, Operations, Process Management, Branch Banking or Customer Service
- Understanding of retail banking products and business processes
- Bachelor’s Degree
- Strong attention to detail
- Ability to prioritize and manage multiple assignments simultaneously
- Strong risk and control mindset, proactively identifying and escalating potential issues
- Proficient user of MS Office
Nice to Have Skills:
- Process optimization and automation experience is an asset
- Team oriented, flexible, collaborative
- Results oriented, driven and self-motivated with a commitment to excellence
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the Canada, Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.
