Overview
Customer Service Manager Jobs in Danville, IL at County Market
We’re searching for someone that has retail management expereince, sets a great example of Customer Service, developes people and can keep up in a fast paced enviroment. Is that you?
SUMMARY
The Customer Service Manager directs and coordinates effective management for customer relations, front end policies and procedures (including safe and cash accountability), cashier supervision, and labor control.
Key Attributes
- Friendly
- Excellent customer service skills
- Able to supervise large number of Associates
- Organized
- Good communication/listening skills
Responsibilities:
- Manages positive customer relations with the use of the NFI Front End Expectations.
- Ensures quality service during prime time hours.
- Performs product scanning and processing of customer’s orders in an accurate, efficient, and prompt manner.
- Accountable for services handled at the Customer Service Desk.
- Answers incoming phone calls using proper phone etiquette.
- Ensures proper handling of all forms of tender and coupons.
- Performs personnel functions.
- Reviews reports and takes appropriate action.
- Develops and implements weekly work plan for the Front End.
- Ensures compliance with Government Regulations.
- Supervisor Front End cleanliness and organization.
- Directs Front End Loss Prevention procedures.
- Monitors Front End safety.
- Participates in and contributes to store management meetings.
- Follows all store and department policies and procedures and company confidentiality requirements.
Compensation: BOE. FT, salaried position with benefits that include annual wage reviews, medical, dental, prescription and life insurance, paid holidays, vacations. We are an Associate owned company with a retirement plan that includes an Employee Stock Ownership Plan, Profit Sharing and 401K
Job Type: Full-time
Pay: $45,000.00 – $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Morning shift
Experience:
- Retail management: 2 years (Preferred)
Work Location: In person
Title: Customer Service Manager
Company: County Market
Location: Danville, IL
Category:
