Overview
Customer Service Manager Jobs in Doha, Qatar at ABYAT
Title: Customer Service Manager
Company: ABYAT
Location: Doha, Qatar
Join the Team at ABYAT – Your Gateway to Retail Excellence!
About us
Are you ready to be part of the largest retail store in the Middle East? ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof.
Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings.
Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.
Position: Customer Service Manager
Location: Qatar
Type: Full-time
Role Purpose
Responsible for ensuring customer satisfaction by providing problem-solving resources, managing staff and mobilizing resources.
Key Responsibilities:
- Manage the Customer Service and Customer Support team members.
- Monitor Customer Service and Hospitality teams on the store floor
- Investigate and follow up in-store customer complaints with the concerned departments
- Monitor and review cases of customer returns.
- Ensure the cleanliness and safety of the Playroom, Restaurant and Prayer Rooms.
- Manage and supervise the Cashiering Team, ensuring compliance with company policies, cash handling procedures, and customer service standards.
- Analyze customer feedback, complaints, and service trends, and implement corrective actions to enhance the overall customer experience.
- Coordinate with Sales, Operations, Warehouse, and After-Sales teams to ensure timely resolution of customer issues and seamless service delivery.
- Establish and monitor customer service KPIs, including customer satisfaction, complaint resolution time, service quality, and team productivity.
- Lead coaching, training, and performance development programs for Customer Service, Hospitality, and Cashiering staff to ensure consistent service excellence and operational efficiency.
Qualifications/Requirements
- 6 – 8 years of experience in Customer Service
- Diploma or Bachelor’s degree
- Takes control and exercises leadership. Initiates action, gives direction.
- Supports others and shows respect and positive regard for them in social situations.
- Puts people first, working effectively with individuals and teams, clients and staff.
- Behaves consistently with clear personal values that complement those of the organization.
- Communicates and networks effectively.
- Successfully persuades and influences others.
- Relates to others in a confident and relaxed manner.
Apply now and take the first step towards an exciting career with ABYAT!
