Overview
Customer Service Manager Jobs in New York, NY at Fourth Floor
Title: Customer Service Manager
Company: Fourth Floor
Location: New York, NY
Our client, an apparel brand, is seeking a Customer Service Manager to join their team in NYC!
Responsibilities:
- Act as the primary contact for business partners, wholesale accounts, and retail clients
- Assist with new account setup, onboarding, and ongoing account maintenance
- Provide operational support to the sales team and assist with day-to-day account activities
- Oversee order processing to ensure accuracy and timely fulfillment
- Track customer follow-ups, sales activities, and account-related tasks
- Support reporting, reconciliations, and other sales administration functions
- Monitor inventory performance, stock movements, and transaction accuracy across customer accounts
- Participate in inventory audits and verify stock records when required
- Coordinate invoicing, pricing adjustments, and inventory-related reporting
- Track product availability, shipments, delivery timelines, and supporting documentation
- Maintain accurate customer records and business data within enterprise systems.
- Troubleshoot system and data integration issues while ensuring data integrity
- Prepare and distribute reports covering inventory, order status, operational performance, and business metrics
- Analyze operational data to identify trends and recommend process enhancements
Qualifications:
- 3-5+ years’ relevant experience in customer service management
- Well organized, detail-oriented and strong time management skills
- Ability to work cross-functionally with internal teams
- Strong communication skills
- Problem-solving skills
Please submit a resume for consideration.
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