Overview
Customer Service Manager Jobs in Miami, FL at Adecco
Title: Customer Service Manager
Company: Adecco
Location: Miami, FL
Customer Service Manager
Position Overview
Our client is seeking a warm, professional, and highly organized Customer Service Manager to lead customer communication and administrative support throughout the project lifecycle. This individual will serve as a primary point of contact for clients while supervising two customer service team members.
The ideal candidate will have experience within construction or a related project-based industry. Experience with cabinetry, millwork, remodeling, or custom installations is especially valuable. This position requires someone who is detail-oriented, responsible, comfortable handling financial paperwork, and able to remain composed when working with challenging clients.
Key Responsibilities
- Lead and supervise two customer service team members
- Serve as a primary point of contact for clients by phone, email, and in person
- Welcome clients and provide a professional, high-touch customer experience
- Respond promptly to client questions, concerns, and project updates
- Communicate project schedules, delivery dates, and changes
- Prepare estimates and supporting documentation for the sales team
- Create invoices and maintain accurate customer and project records
- Manage accounts receivable communication and follow up on outstanding payments
- Coordinate customer payment plans and related paperwork
- Support the administrative closing of completed projects
- Partner with sales, project management, accounting, and closing teams to ensure smooth project handoffs
- Maintain accurate information and activity within Salesforce
- Help establish consistent customer service procedures and turnaround expectations
- Assist with training employees at a nearby company location when necessary
Qualifications
- Previous experience in construction, remodeling, cabinetry, millwork, building materials, or another project-based industry
- Cabinetry or millwork experience is strongly preferred
- Bilingual communication skills are required
- Experience preparing estimates, invoices, payment documentation, or accounts receivable correspondence
- Strong customer service and conflict-resolution skills
- Ability to communicate professionally with demanding or dissatisfied clients
- Highly organized and detail-oriented, with strong follow-through
- Comfortable supervising employees and holding others accountable
- Proficiency with CRM and business software; Salesforce experience is preferred
- Professional, approachable, and confident when interacting with clients
- Ability to manage multiple projects, deadlines, and customer requests simultaneously
