Overview
Customer Service Manager Jobs in Penang, Malaysia at BizLink Technology (S.E.A.) Sdn. Bhd.
Title: Customer Service Manager
Company: BizLink Technology (S.E.A.) Sdn. Bhd.
Location: Penang, Malaysia
Job Requirement
- Bachelor Degree in Business Administrator and / or Supply Chain
- Min 5 years experience of working in the electrical and electronic manufacturing industry
- Excellent verbal and written communication skill
- Demonstrated ability to solve complex problems with scalable and repeatable results
- Knowledge, experience and practical use of Microsoft Excel and SAP
- Advance Microsoft Excel Skills – Pivot Tabel, Data Lookup / Indexing as added advantages
- Experience in chairing meetings with attendees either from different countries or different level of the organizations including executive level
Job Responsibilities
- Day to day customer order management
- Works with various team member from the manufacturing center to resolve all the complex/escalation issues related to the customer orders to ensure on time delivery of orders to support customer and meeting the company revenue
- Lead and establish KPIs with CSR Team to ensure delivery meet customer requirements
- Focal point for customer related escalations or operational issues
- Represent business unit team as the interface to work with internal and external team to ensure requirement are meet
- Proactive monitoring and reporting to the business unit on customer revenue performance and strive to meet the sales revenue goals.
- Continuously working on process improvement related to order management, inventory control & customer satisfaction strategies.
