Overview
Customer Service Manager Jobs in India at Shootday
Title: Customer Service Manager
Company: Shootday
Location: India
Location: Remote (must work US business hours)
Employment Type: Full-time
About Shootday
Shootday is a global photo and video production partner working in over 150 business hubs and trusted by 1,000 brands for consistent quality across cities. We produce event photography, videography, and full-scale video for enterprise teams, startups, and global brands. We manage the full process from talent vetting and briefing to editing and delivery.
Job Overview
We are hiring a Customer Service Manager to join our team and own the seamless execution of client projects from deposit confirmation through to final delivery. In this role, you will be the single point of contact for clients throughout production, ensuring seamless coordination, adherence to quality standards, and client satisfaction. You will work alongside sales, production, and creative teams to deliver on Shootday's promise of reliability, speed, and excellence, while feeding insights back to improve future projects. This is a high-ownership, execution-focused position for someone who thrives on detail, systems discipline, and turning client briefs into outstanding results.
Core Responsibilities
You will own the post-sales execution and contribute to Shootday's client satisfaction goals.
- Own and coordinate the full execution cycle: Align pre-production requirements, provide production-day support, and manage post-production (payment enforcement, editing brief coordination, revision handling, final approvals, experience logging.
- Act as the single point of contact for clients during delivery, maintaining clear, responsive communication and managing expectations to ensure a premium experience.
- Escalate complex or non-standard requests to Operations or Leadership, ensuring feasibility before commitments.
- Collect payments and coordinate revisions within the agreed scope.
- Collaborate with Acquisition and account management teams to ensure smooth transitions.
What Success Looks Like
- Hitting Targets: Consistently meeting or exceeding project delivery metrics, such as on-time completion and Very Positive experience ratings.
- Project Velocity: Moving projects through execution efficiently while maintaining high quality and client satisfaction.
- Client Happiness: Building a portfolio of projects that lead to repeat business signals and positive reviews.
Who You Are
- An Individual Contributor: You are highly motivated by delivering flawless projects and managing your own "delivery within a business."
- A Strategic Coordinator: You don’t just execute tasks; you solve complex production and logistical problems for clients.
- Relationship-Driven: You build rapport quickly and maintain trust through clear communication and consistent follow-through.
- High Taste Level: You understand the creative industry and can speak the language of brand managers, producers, and creative directors.
- Collaborative: You enjoy being part of a team, sharing wins, and working cross-functionally to get projects over the line.
Required Experience
- 2- 4 years in B2B services/operations coordination, ideally in creative services, video production, events, or project management.
- Proven Track Record: Experience managing 50–100 projects/deals and handling end-to-end execution with high client satisfaction.
- CRM Expertise: Highly proficient in modern ops stacks and CRM management (e.g., Airtable, or similar).
- Remote Fluency: Ability to stay disciplined and communicative in a remote-first, global team environment.
What We Offer
- High Ownership: A key role with direct influence on project excellence and client satisfaction.
- Global Impact: The opportunity to work with world-class brands on a global scale
- Competitive Compensation: Base salary in USD plus performance-based incentives.
- Growth Culture: Collaborative and supportive team environment with a focus on professional development.
- Creative Freedom: The ability to propose new delivery initiatives, workflows, and partnership models.
