Overview
Customer Service Manager, CSU.CXC – CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE Jobs in Egypt at Mashreq
Title: Customer Service Manager, CSU.CXC – CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE
Company: Mashreq
Location: Egypt
– Act as focal point of contact for all Non -Trade related Corporate queries such a Remittance, Cheque clearing, account opening etc.
– Support Team Leader / Customer Service Manager to execute all necessary actions to assure a high quality of customer service for Corporate customers
– Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients
– Ensure to timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation
– Ability to clearly identify Root Cause and propose process improvements
– Timely logging of all queries in CRM
