Overview
Customer Service Manager – Customer Definition Centre – Airbus (all genders) Jobs in Hamburg, Germany at ALTEN Germany
Title: Customer Service Manager – Customer Definition Centre – Airbus (all genders)
Company: ALTEN Germany
Location: Hamburg, Germany
Die ALTEN Consulting Services GmbH bietet mit über 20 Jahren Branchenerfahrung ihren namhaften Kunden aus Industrie und Wirtschaft hochspezialisierte Engineering- und IT-Dienstleistungen zur gemeinsamen Realisierung von branchen- und technologieübergreifenden Lösungen an.
Kompetenz, Engagement und Leidenschaft verbinden alle unsere Mitarbeiter der ALTEN Consulting Services GmbH. Dabei stehen ein partnerschaftliches Miteinander, ein starkes WIR-Gefühl, der persönliche Kontakt zu unseren Kunden und die Kreativität jedes Einzelnen stets im Fokus. Werde auch Du Teil unserer Erfolgsgeschichte
.
Customer Service Manager – Customer Definition Centre – Airbus (all gender
s)💰83-93.000E
UR
Your Responsibilit
- ies
Act as the primary point of contact for airline customers and leasing companies during cabin definition and customization activi - tiesDeliver a first-class customer experience by ensuring professional hospitality and outstanding service throughout customer visits and works
- hopsPlan, prepare, and drive customer-specific meeting agendas by understanding customer objectives, required decisions, and key project milest
- onesCoordinate with internal departments, program teams, and cabin suppliers to ensure seamless preparation and execution of customer meet
- ingsInterface with technical teams to ensure the timely and high-quality delivery of customized cabin mock-ups and presentation environm
- entsEnsure the availability of subject matter experts, equipment, and resources required for customer sess
- ionsFacilitate communication between customers and internal stakeholders to support efficient decision-making and project prog
- ressBuild and maintain strong relationships with customers and internal business part
- nersMonitor customer requirements and proactively address issues to ensure a successful customer jou
rney
Your Pr
- ofile
Bachelor's degree in Business Administration, Aviation Management, Hospitality Management, Engineering, or a comparable qualifi - cationPrevious experience in Customer Service, Customer Success, Project Coordination, Hospitality, Account Management, or a similar customer-facin
- g roleExperience in an international environment; aviation or aerospace experience is highly des
- irableStrong communication and interpersonal skills with the ability to interact confidently at all organizational
- levelsExcellent organizational and coordination skills with strong attention to
- detailAbility to work independently while managing multiple stakeholders and prio
- ritiesStrong problem-solving skills and flexibility in dynamic and changing enviro
- nmentsCustomer-focused mindset with a professional and service-oriented at
- titudeFluent English language skills (written and spoken); additional languages are
a plus
Unsere B
- enefits
Zukunftsorientierter Arbeitsplatz mit unbefristetem Arbeit - svertragAttraktive V
- ergütungMobiles Arbeiten nach A
- bspracheIndividuelle interne und externe Weiterb
- ildungenFlexible Arbeitszeitgestaltung mit Gleitzeitkonten
- regelungPersönlichen Ansprec
hpartner
