Overview
Customer Service Moderator Jobs in Manila, National Capital Region, Philippines at MicroSourcing
Title: Customer Service Moderator
Company: MicroSourcing
Location: Manila, National Capital Region, Philippines
Discover your 100% YOU with MicroSourcing!
Position: Moderator/Customer Service
Work setup: WFH | Shifting/Mid Shift
Why join MicroSourcing?
You'll Have
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Work Setup
- 8 hours per day
- 5 days per week (rota-based schedule)
- Flexibility required (some non-traditional hours may be needed)
- Live shows run for 12–14 hours daily
Key Responsibilities
- Moderate live shows from start to finish
- Build and manage shows using the live show system
- Handle comments, questions, and audience engagement during live sessions
- Provide customer support as needed
- Manage and update product listings on Shopify
- Escalate any issues to the Live Show Manager (UK-based)
- Engage and manage the WhatsApp community
What We're Looking For
- Strong English communication skills
- Tech-savvy and comfortable using multiple systems (e.g., Shopify, spreadsheets, email tools)
- Ability to multitask and stay organized under pressure
- A proactive problem-solver with a forward-thinking mindset
- Positive attitude with a can-do approach
- Flexible and adaptable to a rotating schedule
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self – we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
