Overview
Customer Service Officer Jobs in Makati, National Capital Region, Philippines at PHILCOPY CORPORATION
Title: Customer Service Officer
Company: PHILCOPY CORPORATION
Location: Makati, National Capital Region, Philippines
Job Requirements
- College graduate of any 4-year course
- Sales or CSR experience is an advantage
- Ability to supervise daily business operations and lead a team of sales or customer service associates
- Personable, attentive and trainable
- Strong interpersonal skills
- Strong verbal communicator
- Confident w/ phone inquiries
- Willing to work in Makati
Responsibilities
- Reports directly to the Manager
- Reliever of the Telephone Operator during lunch break
- Assist in receiving incoming calls, and taking orders of toner/other consumables and inquiries
- Ensures client in properly attended
- Coordinate client's service and sales related concerns to involved department/branch
- Generation of sales quotation requests from clients
- Scrutinize and segregate all generated inbound sales quotation, follow-up unordered for possible sale every 10th and 25th of the month
- Close coordination with the Demo Delivery Section on the Supplies Department's toner/consumables order for prompt delivery
- Prepare request for payment of the Performance Security and Warranty Bonds for toner deliveries and follow up payment before due date
- Monitors the refund of paid Performance and Security Bonds for toner deliveries
- Monitor consumable requirements of the government agencies through daily viewing of the Philippine Government Electronic Procurement System website.
- Prepares required documents in the public bidding toners for government agencies posted at the Philippine Government Electronic Procurement website
- Forwards a copy of the Purchase Orders of government agencies and private companies with terms of payment to the Credit and Collection Department for follow up
- Monitors/follow-up uncollected COD invoiced deliveries and coordinates schedule of collection with the Credit and Collection department upon approval of immediate head
- Handles stock replenishment for walk-in clients
- Prepares Request for item subject for approval by the Manager
- Maintain reasonable stock based on the weekly forcasted stock status to avoid shortage
- Implement FIFO (First-in, First-out Policy)
- Preparation of Transfer of stock (if any)
- On rotation, he/she shall perform end of the month cycle count inventory
- Preparation of Receiving Report upon arrival of stocks accompanied by RFI and TOS
- Maintains file of online payment transaction
- Oversees the cleanliness and orderly of the JP Annex reception
- Screen and recommends requests which are for approval
- Sends and ensures accurate compliance with government related correspondences and requests
- Assist the department when manpower is shortened
- Perform other duties and responsibilities that may be assigned by the immediate head
- Reports
- Monthly Bidding and Sealed Quotation
- Monthly Summary Monitoring Report of Performance Security and Warranty Bonds
- Monthly Uncollected COD
- Monthly Stocks Inventory
- Monthly Delivery Report
- Bulky Delivery
