Overview
Customer Service Officer Jobs in Hanoi Capital Region at YunExpress
Title: Customer Service Officer
Company: YunExpress
Location: Hanoi Capital Region
About YunExpress,
Founded in 2014, Yunexpress is one of the leading third-party logistics companies in China and has become a leading logistics service provider of cross-border B2C business lines, providing services for cross-border e-commerce sellers. YunExpress provides global logistics services and has four main business parts: cross-border B2C business lines, FBA transfer, postal parcel, and international express. More than 100 choices of logistics ways can meet the requirements of different types and scales of cross-border e-commerce companies. We have won the trust and praise from our clients with stable time and cost-effective services.
Join our dynamic team in Vietnam and be part of a company that’s reshaping global trade—where your talent drives innovation, efficiency, and impact.
Working location:
- Hanoi Office: Hong Ha building – 25 Ly Thuong Kiet Street, Hoan Kiem, Hanoi
What you’ll do:
- Formulate, plan, implement, and oversee market development strategies and sales activities.
- Prepare sales forecasts and analysis, explore new business opportunities, and establish sales recovery plans when necessary.
- Manage business partners to support operations and business growth in Vietnam.
- Conduct regular sales visits and provide professional support to customers.
- Assist the Sales Team in achieving company goals.
- Handle daily sales operations, including but not limited to preparing sales budgets, reports, proposals, and agreements.
- Perform ad-hoc responsibilities and projects as required.
Requirement:
- Bachelor’s degree or higher,
- 2 years of experience in CS of Logistics, 3PL, E- Commerce cross border industry or similar
- Proficiency in Chinese (spoken and written) at least HSK5 or above
- Strong business acumen, analytical mindset, attention to detail, and problem-solving skills.
- Self-disciplined, mature, independent, and able to perform under high pressure.
- Excellent communication and interpersonal abilities.
- Proactive team player with strong sense of responsibility and ability to multitask.
- Proficient in Microsoft Office applications.
- Previous experience in international logistics or express delivery companies is preferred.
What we offer:
- Competitive salary and bonus based on performance from 500 to 800USD
- Full salary on Probation period
- Employee benefits in accordance with Vietnamese labor law.
- Clear career progression opportunities in a fast-growing global company.
- Transparent, respectful, and straightforward work environment.
- Quarterly team meal, company team building, etc.
