Overview
Customer Service Officer (Banking) Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Randstad Malaysia
Title: Customer Service Officer (Banking)
Company: Randstad Malaysia
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Key Responsibilities:
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Outbound Sales: Conduct outbound telemarketing calls to promote a comprehensive suite of banking products and services (deposits, financing, wealth management, etc.).
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Consultative Selling: Understand customer needs, conduct financial profiling, and recommend tailored banking solutions.
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Target Achievement: Consistently meet and exceed KPIs and monthly sales performance metrics.
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Relationship & Pipeline Management: Nurture client relationships to generate referrals and repeat business while accurately updating sales activities in the CRM system.
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Customer Excellence: Handle customer objections, inquiries, and complaints professionally, collaborating with Quality Assurance and sales admin teams to ensure a seamless client experience.
Qualifications:
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Minimum High School diploma or equivalent.
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experienced in telesales, outbound contact centres, or similar target-driven sales roles.
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Exceptional verbal communication, persuasion, and negotiation skills.
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Highly resilient with the ability to handle rejection gracefully in a busy environment.
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A ambitious who works well independently and as part of a cooperative team.
