Overview
Customer Service & Operations Officer Jobs in Mansourieh, Mount Lebanon Governorate, Lebanon at Medicals International
Title: Customer Service & Operations Officer
Company: Medicals International
Location: Mansourieh, Mount Lebanon Governorate, Lebanon
Job Description
- Responsible for maintaining an updated overview of inventory at all times.
- Responsible for placing orders with suppliers according to company protocol and in coordination with the sales department, based on sales targets and offers.
- Responsible for coordinating with clearance agents regarding items’ clearance from customs until full receipt at the office.
- Responsible for resolving mismatched items with suppliers and/or customs.
- Responsible for data entry of all incoming and outgoing items in the software and according to their groupings, except for sales orders.
- Responsible for processing returns efficiently.
- Works on and provides the sales team and management with item turnover analysis.
- Keeps sales and IOM updated regarding near-expired goods by providing weekly reports.
- Responsible for any losses or additions in stock items.
- Responsible for following up on items in consignment via the sales team, ensuring consignments are retrieved before near-expiry or sale, and providing updated reports at all times.
- Supports the customer service department by ensuring timely fulfillment of pending orders, responding to customer inquiries, and providing accurate updates on order status.
- Assists in resolving customer complaints related to order discrepancies or delivery issues, in coordination with operations and sales teams.
- May be assigned additional operational or customer service assignments related to company work, such as assisting in printing banners and brochures, listing brochures, magazines, renewing subscriptions, etc.
- Prepares and submits a daily report on activities, achievements, and customer service follow-ups to the supervisor.
Qualifications
- Bachelor’s degree in Business Administration, or a related field.
- 0 to 2 years of previous experience in administrative, operations, or customer service roles.
- Strong attention to detail and organizational skills.
- Proficiency in English.
- Proficiency in Microsoft Office and document management systems.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive information with discretion.
- Proactive and capable of multitasking in a fast-paced environment.
- Customer-focused mindset with the ability to manage and resolve inquiries efficiently.
