Overview
Customer Service Operator Jobs in Melbourne, Victoria, Australia at Hellmann Worldwide Logistics
Title: Customer Service Operator
Company: Hellmann Worldwide Logistics
Location: Melbourne, Victoria, Australia
Hellmann Worldwide Logistics is one of the largest international logistics providers. With our high-performance products Airfreight, Seafreight and Contract Logistics, we always offer the right solution for the complex logistics requirements of our customers.
Hellmann remains a family business 150 years after its foundation and is represented with a worldwide network. We are looking to add forward thinking individuals who will continue to grow and develop with us.
Your New Role
We are looking for a dedicated, energetic and experienced Customer Service Operator to join our team on a full-time basis located in our customer implant office in Melbourne.
Bring your flexible, Can-Do attitude to work every day and enjoy being part of an amazing team. As well as having experience in a similar role, some responsibilities include, but are not limited to:
- Responsible for Data Entry into Customers systems for all Hellmann movements and Clearance shipments
- Monitoring Hellmann Network import shipments between overseas origins and AU destinations.
- Work with Hellmann NZ to ensure processes are followed
- Communicate between client, applicable Hellmann Australia personnel and Hellmann network overseas offices.
- Taking appropriate corrective action to prevent recurrence of non-conformances.
- Be the link between Hellmann and the Client and maintain service levels per set processes
- Rates maintenance and quotations and costings as required by client
- Handle customer enquiries and take appropriate action, to ensure we meet the client needs.
- Documenting all customer shipping enquiries, advising the customer of any changes or delays
- Work together with Client and Hellmann Network staff in a friendly and professional manner.
Customer service is crucial in this role which means you will need to exercise a level of professionalism and understanding when it comes to customer needs.
What You Need
We will help you be successful in this role. To start you will need:
- 2 years experience in similar role
- Excellent communication skills
- Problem solving skills
- Excellent attention to detail
- Good Microsoft application skills
Your professional presentation and communication skills, along with true passion for providing exceptional customer experiences will play a major role in achieving success, both professionally and personally.
What You’ll Get In Return
Not only will you be joining an amazing and supportive business that provides the best Freight & Logistics services, you will also get:
- A competitive remuneration package
- Strong and supportive leadership team
- Bonus Structure
- Onsite Parking
If you are an experienced Customer Service Operator who thrives on delivering exceptional customer service and growing & developing our business, then we want to hear from you!
What To Do Now
If you are excited by this fantastic opportunity and have what it takes to excel within this business, then click APPLY NOW!
Hellmann Worldwide Logistics is an equal opportunity employer.
