Overview
Customer Service Phone Agent Jobs in United States at RemoteHunter
Title: Customer Service Phone Agent
Company: RemoteHunter
Location: United States
1. About Our Client: The organization operates within the health and wellness food industry, addressing the challenges posed by industrialized food on human and environmental health. It provides nutrient-dense snacks, supplements, and regeneratively raised meats sourced from small American farmers practicing regenerative agriculture. The organization focuses on real ingredients and sustainable practices to support health from the soil up, serving customers nationwide.
2. About the Opportunity: The Customer Service Phone Agent serves as a primary contact for customers, supporting their health and wellness journey by providing knowledgeable assistance and resolving concerns. This role contributes to customer loyalty and sales growth by delivering reliable support, recommending suitable products, and enhancing the overall customer experience
.
3. Responsibilitie
- s:
Handle inbound phone inquiries with professionalism and friendline - ss.Provide information on products, orders, subscriptions, promotions, and polici
- es.Resolve customer issues efficiently and empathetical
- ly.Process transactions including orders, returns, exchanges, and account updat
- es.Recommend products aligned with customer nee
- ds.Promote and upsell products through consultative conversatio
- ns.Meet performance goals related to customer satisfaction, call quality, productivity, and sal
- es.Maintain accurate customer records and document interactio
- ns.Collaborate with teams to resolve complex customer issu
- es.Stay informed on products, promotions, and polici
- es.Identify recurring issues and provide feedback for improveme
nt.
4. Requireme
- nts:
Minimum 1 year of phone-based customer support experience in a high-volume environ - ment.At least 3 months of sales experience involving product/service recommendat
- ions.Prior remote work experi
- ence.Proficiency with customer service or CRM platforms and ability to learn new t
- ools.Strong verbal communication and active listening sk
- ills.Ability to manage multiple priorities accurately in a fast-paced set
- ting.Ability to work independently and problem-s
- olve.Maintain a quiet, distraction-free works
- pace.Authorization to work in the US without visa sponsor
ship.
5. Pay Range and Compensation Pa
- ckage:
Salary Range: $18 to $21 pe - r hour.Benefit Eligible: Includes health insurance (medical, dental, vision), paid time off, and a 401(k) with company
match.
6. Benefits &
- ; Perks:
Medical, dental, and vision coverage with employer-paid dental an - d vision.Paid time off and si
- ck leave.Six paid holidays
- annually.Paid parent
- al leave.Short-Term and Long-Term Disability coverage fully paid by the
company.
7. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or nation
al origin.
Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career p
age or ATS.
