Overview
Customer Service Phone Agent (US, Remote) Jobs in United States at Prism Data Consulting
Title: Customer Service Phone Agent (US, Remote)
Company: Prism Data Consulting
Location: United States
Prism Data Consulting's mission is to help data professionals see opportunities from every angle to find their best fit. We are not a staffing firm or agency. Prism does not hire for these roles—we analyze and verify them from employers seeking data expertise.
Employer Industry: Health and Wellness Food Products
Why Consider This Job Opportunity
- Salary range of $18 – $21 per hour
- Includes comprehensive health insurance (medical, dental, vision) along with paid time off and a 401k with company match
- Work remotely within the U.S. for flexibility
- Supportive and collaborative work environment focused on health and wellness
- Opportunity to impact customer satisfaction and contribute to a mission-driven company
What To Expect (Job Responsibilities)
- Serve as the primary point of contact for inbound customer inquiries, delivering professional and friendly support
- Assist customers with questions about products, orders, subscriptions, promotions, and company policies
- Resolve customer concerns efficiently and empathetically, building trust and loyalty
- Process customer transactions accurately, including orders, returns, and account updates
- Recommend products that align with customer needs and promote upselling through consultative conversations
What Is Required (Qualifications)
- At least 1 year of experience providing phone-based customer support in a high-volume environment
- Minimum of 3 months of sales experience, including recommending products or services
- Previous remote work experience
- Strong verbal communication and active listening skills
- Ability to manage multiple priorities while maintaining accuracy in a fast-paced environment
How To Stand Out (Preferred Qualifications)
- Experience using Aircall, Richpanel, Zendesk, or similar customer support platforms
- Proven track record in a high-volume phone support environment managing 40-50+ interactions per day
- Experience in e-commerce or health and wellness sectors
- Demonstrated ability to meet or exceed customer service and sales performance metrics
- Positive attitude with a passion for customer service and problem-solving
#HealthAndWellness #CustomerService #RemoteWork #CareerOpportunity #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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